Everything you need to know about purchasing, accessing, and using your event tickets
1. Purchase
Select & Buy
2. Receive
Get Email
3. Access
QR Code
4. Enter
Scan & Enjoy
A:Browse events, select your preferred ticket type, enter attendee details, and complete payment securely through Razorpay. You'll receive tickets via email immediately after payment.
A:We accept Credit/Debit Cards, UPI (Google Pay, PhonePe, Paytm), Net Banking, and Wallets. International payments are processed via Stripe.
A:A convenience fee of 4% applies to all bookings. This fee includes platform processing and customer support services.
A:Tickets are available in three ways: Email confirmation with QR codes, My Bookings section in your account, and via booking code lookup.
A:A QR code is your digital entry pass. Each ticket has a unique QR code that will be scanned at the venue entrance for validation.
A:Yes, you can download your tickets as PDF or save the QR code images to your phone for offline access. We recommend downloading before arriving at the venue.
A:Open your ticket email or My Bookings page, show the QR code to the venue staff, and they will scan it for validation. Each QR code can only be scanned once.
A:No, digital tickets with QR codes displayed on your mobile device are accepted. However, you can print them if you prefer a physical copy.
A:Venue staff can manually verify your booking code. Make sure to have your booking code handy and your screen brightness turned up.
A:Ticket transfers depend on the event vendor's policy. Some events allow transfers through your account dashboard. Contact the vendor for specific policies.
A:Refund policies vary by event. Request refunds through My Bookings before the event date. Refunds are subject to vendor approval and processing time.
A:Check your spam folder. If still missing, login to your account and go to My Bookings to access your tickets. Contact support if you need further assistance.
A:Contact Razorpay support with your transaction ID. The amount will be refunded automatically if the transaction failed. This usually takes 5-7 business days.
A:You will receive an email notification. For cancelled events, automatic refunds are processed. For rescheduled events, you'll be given options to keep or refund your tickets.
A:Ensure you have a stable internet connection, screen brightness is high, and you're using the latest version of your browser. Contact venue staff for manual verification.
We're here to assist you with any ticket-related issues.