Question 1

What is TicketStockMarket?

Accepted Answer

TicketStockMarket is a comprehensive event ticketing platform that connects event organizers (vendors), affiliates, and customers. We provide a seamless experience for creating, promoting, and attending events with secure online ticketing.

Question 2

How do I contact support?

Accepted Answer

You can reach our support team through multiple channels:

• Email: tixspheretech@gmail.com
• Phone: +91 98765 43210
• Support Form: Visit our Support page
• Business Hours: Mon-Fri, 9:00 AM - 6:00 PM IST

We typically respond within 24 hours during business days.

Question 3

How do I purchase tickets?

Accepted Answer

Purchasing tickets is simple:

1. Browse events on our platform
2. Select your event and choose ticket types
3. Select quantity and proceed to checkout
4. Enter your details (or login)
5. Complete payment via Razorpay
6. Receive your tickets via email with QR codes

You can also view your tickets anytime in your My Bookings section.

Question 4

How do I access my tickets after purchase?

Accepted Answer

Your tickets are available in multiple ways:

• Email: Check your registered email for booking confirmation with QR codes
• My Bookings: Login and go to "My Bookings" to view all your tickets
• Booking Code: Use your booking code to access tickets directly
• Mobile App: Download our mobile app for easy access

Each ticket includes a unique QR code for venue entry.

Question 5

Can I get a refund for my tickets?

Accepted Answer

Refund policies vary by event and vendor. Generally:

• Refund requests must be submitted before the event date
• Processing time: 24-48 hours for vendor review
• Approved refunds: 5-7 business days for processing
• Service fees are non-refundable

Contact the event vendor directly for specific refund inquiries.

Question 6

What happens if an event is cancelled?

Accepted Answer

If an event is cancelled:

• You will receive an email notification
• Full refund will be processed automatically
• No action required from your side
• Refund processing: 5-7 business days

If the event is rescheduled, you will be notified with new dates and given the option to keep or refund your tickets.

Question 7

How do I become a vendor on TicketStockMarket?

Accepted Answer

To become a vendor:

1. Visit our Vendor Signup page
2. Complete the registration form with your business details
3. Submit required documents (GST, PAN, etc.)
4. Wait for admin approval (24-48 hours)
5. Once approved, set up your vendor profile
6. Start creating venues and events

You'll need:
• Business registration (GST/VAT)
• PAN/TIN details
• Bank account for payouts
• Valid government ID

Question 8

What are the vendor fees and commissions?

Accepted Answer

Our vendor fee structure is transparent:

• Platform Commission: 5% (includes gateway fees)
• GST on Commission: 18% (vendor pays to government)
• Convenience Fee: 4% (collected from customers)
• GST on Convenience: 18% (customer pays to government)
• TDS: 1% deducted on vendor payout (Section 194O)

Payouts are processed weekly to your registered bank account.

Question 9

How do I create an event?

Accepted Answer

Creating an event is straightforward:

1. Go to Vendor Dashboard → My Events
2. Click "Create New Event"
3. Fill in event details (title, description, dates)
4. Add venue information
5. Configure ticket types and pricing
6. Set up seating/layout (if applicable)
7. Upload event images and promotional materials
8. Preview and publish

Your event will go live immediately after publishing.

Question 10

How do I manage ticket sales and payouts?

Accepted Answer

Track your sales and payouts:

• Real-time Dashboard: View sales analytics
• Reports: Download sales reports
• Payouts: Weekly automatic payouts
• Payment History: View all transactions
• Refunds: Manage refund requests

Minimum payout amount: ₹500. Payouts are processed every Monday for the previous week's sales.

Question 11

How do I join the affiliate program?

Accepted Answer

Joining our affiliate program:

1. Visit the Affiliate Signup page
2. Fill in your details and select affiliate type
3. Wait for approval (within 24 hours)
4. Access your affiliate dashboard
5. Generate referral links
6. Start promoting events

Two affiliate types available:
• Master Affiliate: Manage sub-affiliates
• Sub Affiliate: Earn commissions on referrals

Question 12

How do affiliate commissions work?

Accepted Answer

Affiliate commission structure:

• Commission rates are set by vendors
• Tracked via unique referral links
• Commission calculated on successful bookings
• Paid out weekly via bank transfer
• Minimum payout: ₹500
• TDS: 1% deducted on commission payouts

You can track your earnings in real-time through your affiliate dashboard.

Question 13

How do I create referral links?

Accepted Answer

Creating referral links:

1. Log in to your affiliate dashboard
2. Navigate to "Referral Links"
3. Browse available events
4. Click "Generate Link" for your chosen event
5. Copy the unique URL
6. Share it on your channels

You can also create:
• General affiliate links
• Event-specific links
• Category-based links
• Social media shareable links

Question 14

What are the affiliate payment terms?

Accepted Answer

Affiliate payment terms:

• Payments: Weekly (every Monday)
• Minimum Payout: ₹500
• Payment Method: Bank Transfer
• TDS: 1% deduction
• Processing Time: 2-3 business days

Request a payout through your dashboard when your balance exceeds ₹500.

Question 15

What payment methods do you accept?

Accepted Answer

We accept multiple payment methods through Razorpay:

• Credit/Debit Cards (Visa, Mastercard, RuPay)
• UPI (Google Pay, PhonePe, Paytm, BHIM)
• Net Banking (all major banks)
• Wallets
• International Cards (via Stripe)

All payments are secure and encrypted.

Question 16

Is my payment secure?

Accepted Answer

Yes, your payment is completely secure:

• PCI-DSS compliant payment processing
• 256-bit SSL encryption
• Razorpay payment gateway
• No card details stored on our servers
• Two-factor authentication for transactions

We prioritize the security of your financial information.

Question 17

How do I get a payment receipt?

Accepted Answer

Payment receipts are automatically generated:

• Email: Receipt sent to your registered email
• Dashboard: Download from My Bookings
• Razorpay: Access via Razorpay dashboard
• All receipts include transaction ID and details

You can also request a copy by contacting support.

Question 18

How do I find events near me?

Accepted Answer

Finding events near you:

• Browse by category on the homepage
• Search by city or location
• Filter by date and category
• View events on the interactive map
• Get personalized recommendations

Events are categorized by:
• Concerts
• Sports
• Theatre
• Workshops
• Festivals
• Community Events

Question 19

When do bookings close for an event?

Accepted Answer

Booking closing times:

• Standard: 1 hour before event start
• Same-day: Bookings close at event time
• Special events: May close earlier
• Check event details for specific times

You'll see a countdown timer on each event page showing when bookings close.

Question 20

What is a QR code and how do I use it?

Accepted Answer

A QR code is your digital entry pass:

• Unique QR code generated for each ticket
• Scan at venue entrance
• Can be scanned from mobile phone
• Works offline (once downloaded)

To use:
1. Open your ticket email
2. Show the QR code at the entrance
3. Staff will scan it for validation
4. You're in!

Each QR code is unique and can only be scanned once.

Question 21

Can I transfer my ticket to someone else?

Accepted Answer

Ticket transfer policies:

• Depends on event vendor's policy
• Some events allow transfers
• Transfer through your account dashboard
• Name changes may require additional verification

Contact the event vendor for specific transfer policies.

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