Refund & Cancellation Policy

1. For Customers (Ticket Buyers)

Eligibility for Refund

• Event Cancellation by Organizer: If an event is completely cancelled by the Vendor/Organizer, a full refund of the ticket face value will be initiated automatically.
• Event Postponement/Rescheduling: If an event is rescheduled, your existing tickets remain valid for the new date. If you cannot attend the new date, a refund may be processed based on the Vendor's specific policy.
• Consumer Protection: Refunds for duplicate payments or obvious platform errors (proven on our end) will be processed promptly.

Cancellation by Customer

Please check the specific event page for the Vendor's cancellation policy. However, TicketStockMarket adheres to the following standard defaults:

• Free Cancellation: Allowed up to 24 hours before the event start time (subject to Vendor approval).
• Partial Cancellation: If canceled within 24 hours of the event, a cancellation fee (determined by the Vendor) may apply.
• No Refund: Tickets are non-refundable within 2 hours of the event start time, or if the event has already begun.

Processing Timelines

Approved refunds will be processed back to your original payment method within 7 to 10 business days. The exact time depends on your bank or payment provider.

2. Platform Service Fees

TicketStockMarket charges a service fee / convenience fee to maintain the platform, processing costs, and support staff.

3. For Vendors (Event Organizers)

If you are a Vendor listing an event on our platform, the following rules apply to your payouts:

• Payout Holding: Funds from ticket sales are held in escrow until 24 hours after the event concludes to allow for valid customer refund requests.
• Customer-Initiated Refunds: Refunds requested by customers will be deducted directly from your pending settlement balance.
• Vendor Payout Reversal: If your settlement has already been paid out and a refund is processed later, the equivalent amount will be deducted from your next pending payout cycle.

Vendor Liability: If a Vendor cancels an event or fails to provide the service, the Vendor is fully liable for all refunds. TicketStockMarket will facilitate the refunds and may deduct the total amount from your balance or invoice you directly.

4. For Affiliates (Resellers)

If you are an Affiliate marketing events on TicketStockMarket:

• Clawback Policy: Any commission earned on a sale that is later refunded to the customer will be fully reversed and deducted from your pending affiliate balance.
• Timeline: Affiliate commission clawbacks are processed simultaneously with the customer refund.
• Negative Balance: If a reversal results in a negative affiliate balance, the difference will be deducted from any future commissions earned.

5. How to Request a Refund

1. Log in to your TicketStockMarket account.
2. Navigate to "My Bookings" (for Customers) or "Vendor Dashboard / Sales" (for Vendors).
3. Locate the specific booking and click the "Request Refund" or "Cancel Booking" button.
4. Select the reason for cancellation and confirm.
5. Our system will validate your request against the Vendor's cancellation policy.

6. Need Help?

If you have questions about your refund or need assistance resolving a dispute between a customer and a vendor, our dispute resolution team is here to help.