Vendor Privacy Policy

1. Introduction

At TicketStockMarket.in (the "Platform," "we," "us," or "our"), we take your privacy seriously. This Vendor Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you register as a Vendor on our Platform and use our services to sell tickets for events, experiences, and venues.

This policy applies specifically to Vendors (also referred to as "you" or "your") using the Platform. For information on how we handle customer data, please refer to our general Privacy Policy.

By registering as a Vendor and using our Platform, you consent to the collection and use of your personal information as described in this policy.

2. Information We Collect

2.1 Information You Provide

When you register as a Vendor, we collect the following information:

• Contact Information: Full name, email address, phone number, and business address
• Business Information: Business name, registration number, tax identification number, and business type
• Account Credentials: Username, password, and security questions for account access
• Payment Information: Bank account details, PayPal information, or other payment method details for payouts
• Profile Information: Business logo, description, social media links, and website URL
• Event Information: Event details, venue information, pricing, availability, and any other content you upload to the Platform

2.2 Information Automatically Collected

We automatically collect certain information when you use the Platform:

• Device Information: IP address, browser type, operating system, device type, and mobile network information
• Usage Data: Pages viewed, features used, actions taken, time spent, and frequency of use
• Location Data: Approximate location based on IP address or GPS data (with your consent)
• Cookies: We use cookies and similar tracking technologies to enhance your experience and analyze usage patterns

2.3 Information from Third Parties

We may receive information about you from third parties, including:

• Payment Processors: Information about transactions, chargebacks, and payment verification
• Verification Services: Business verification, identity checks, and background screening services
• Social Media: If you connect your social media accounts to the Platform, we may receive information from those accounts
• Analytics Providers: Aggregated usage data and analytics to improve our services

3. How We Use Your Information

We use your personal information for the following purposes:

• Account Management: To create and maintain your Vendor account, provide customer support, and communicate with you about your account
• Ticket Sales & Payouts: To process ticket sales, calculate commissions, handle refunds and chargebacks, and process payouts
• Verification & Compliance: To verify your identity, business credentials, and compliance with our Terms & Conditions
• Platform Operations: To list your events, manage inventory, and facilitate ticket sales
• Marketing & Communication: To send you updates, promotional offers, newsletters, and information about new features (you may opt out at any time)
• Legal Obligations: To comply with applicable laws, regulations, and legal requests
• Fraud Prevention: To detect, prevent, and investigate fraud, security breaches, and other prohibited activities
• Analytics & Improvement: To analyze usage patterns, improve our Platform, and develop new features

4. Data Sharing & Disclosure

We may share your personal information with the following parties:

• Customers: Your business name, logo, location, and event details are visible to customers. Your contact information may be shared with customers for event-related inquiries with your consent.
• Payment Processors: We share payment information with third-party payment processors to facilitate transactions, process payouts, and handle chargebacks.
• Service Providers: We share data with third-party service providers who help us operate the Platform (e.g., hosting, analytics, customer support, email delivery).
• Government & Regulatory Authorities: We may disclose your information when required by law, court order, or government regulations.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
• Fraud Prevention: We may share information with fraud prevention agencies to detect and prevent fraudulent activities.

5. Your Privacy Rights

As a Vendor, you have the following rights regarding your personal information:

• Right to Access: You can request a copy of the personal information we hold about you.
• Right to Rectification: You can request corrections to inaccurate or incomplete information.
• Right to Deletion: You can request the deletion of your personal information, subject to legal and contractual obligations.
• Right to Restrict Processing: You can request restrictions on how we process your data.
• Right to Data Portability: You can request a copy of your data in a structured, machine-readable format.
• Right to Object: You can object to certain processing activities, including direct marketing.
• Right to Withdraw Consent: You can withdraw your consent for processing activities that rely on your consent.

To exercise any of these rights, please contact us at legal@ticketstockmarket.in. We will respond to your request within 30 days.

6. Data Security

We implement robust security measures to protect your personal information:

• Encryption: All data transmitted between your device and our Platform is encrypted using SSL/TLS protocols.
• Access Controls: Access to personal information is restricted to authorized personnel on a need-to-know basis.
• Secure Storage: Data is stored in secure databases with encryption at rest.
• Regular Audits: We conduct regular security audits and vulnerability assessments.
• Incident Response: We have procedures in place to respond to security incidents and data breaches.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including:

• Active Accounts: Information is retained for the duration of your Vendor account and for a reasonable period after account closure.
• Legal Compliance: We retain data as required by applicable laws and regulations (e.g., tax records, financial transactions).
• Legitimate Interests: We retain data to protect our legal rights, resolve disputes, and enforce our agreements.

When data is no longer needed, we securely delete or anonymize it.

8. Vendor Responsibilities

As a Vendor, you have specific responsibilities regarding data privacy:

• Customer Data: You must protect any customer data you access through the Platform. This data is provided solely for the purpose of fulfilling ticket sales and event-related communications.
• Data Breach Notification: You must notify us immediately if you suspect any data breach or unauthorized access to customer data.
• Compliance: You must comply with all applicable data protection laws, including GDPR, CCPA, and similar regulations.
• Consent: You must obtain appropriate consent before using customer data for any purpose beyond ticket fulfillment.
• Marketing Communications: You must not send marketing messages to customers without their explicit consent.

9. International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure that appropriate safeguards are in place for such transfers, including standard contractual clauses approved by relevant regulatory authorities.

10. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to:

• Maintain your session and authentication status
• Remember your preferences and settings
• Analyze usage patterns and improve the Platform
• Deliver relevant content and advertisements

You can control cookie settings in your browser. However, disabling cookies may affect your ability to use certain features of the Platform.

11. Children's Privacy

The Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will promptly delete it.

12. Third-Party Links

The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

13. Changes to This Policy

We may update this Vendor Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on our Platform
• Sending an email notification to your registered email address
• Displaying a notice in your Vendor Dashboard

The "Last updated" date at the top of this policy indicates when it was last revised. Your continued use of the Platform after changes become effective constitutes your acceptance of the revised policy.

14. Contact Information

If you have any questions, concerns, or requests regarding this Vendor Privacy Policy or our data practices, please contact us:

For general inquiries, please contact us at support@ticketstockmarket.in.

15. GDPR & CCPA Compliance

GDPR (EU/UK): If you are located in the European Union or the United Kingdom, you have specific rights under the General Data Protection Regulation. Our data processing is based on:

• Contractual Necessity: Processing necessary for fulfilling our contract with you as a Vendor
• Legal Obligation: Processing required to comply with tax and regulatory requirements
• Legitimate Interests: Processing for fraud prevention, Platform improvement, and business operations
• Consent: Processing for marketing and optional features with your explicit consent

CCPA (California): If you are a California resident, you have additional rights under the California Consumer Privacy Act. We do not sell your personal information, and you have the right to:

• Know what personal information we collect about you
• Request deletion of your personal information
• Opt out of the sale of your personal information (we do not sell)
• Not be discriminated against for exercising your rights